- Overview
This Privacy Policy outlines how your personal information is collected, used, stored, and protected when you engage with Isabelle Rose. By using this service, you consent to the collection and use of your personal information in accordance with this policy and in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- What Information is Collected
Personal information collected may include your full name, email address, booking details, payment information (via third-party processors), information shared in intake forms (including health or neurodivergence-related details if voluntarily provided), and your birth date, time, and location if relevant to services such as astrology or spiritual charting.
- How Information is Collected
This information is collected when you book a session, complete a form, join a programme or class, provide feedback, send an enquiry, or otherwise interact with the services provided.
- Why Information is Collected
Your information is used to deliver the services you have booked, contact you about your participation, personalise your experience, process payments, and improve future offerings. Your data may also be used to communicate relevant service updates or reminders.
- How Information is Stored
Information is stored securely via third-party platforms such as Acuity Scheduling, Google Forms, and Google Drive. These services are selected for their encrypted infrastructure. Access to your data is limited to Isabelle Rose and any authorised support personnel if applicable.
- Sharing of Information
Your personal information will never be sold, rented, or shared for unrelated purposes. It may be shared with trusted third-party platforms only for the purpose of service delivery or where required by law. Information you voluntarily share in group settings or community spaces is your responsibility. Please share mindfully.
- Sensitive Information
Sensitive data such as health history, neurodivergence, or trauma-related disclosures will only be collected with your consent and used solely for tailoring the services provided. You are never required to disclose anything you are uncomfortable sharing.
- Access and Corrections
You may request access to the personal information held about you, request corrections if any details are inaccurate, or ask for your information to be deleted where legally permissible. To make a request, please contact hello@isabellerose.com.au
- Email and Marketing Communications
If you opt in to a mailing list or register for a programme, you may receive email communications related to your services or relevant offerings. You can unsubscribe at any time by clicking the link in the email or by contacting hello@isabellerose.com.au
- International Data Storage
Some of the services used may store data on servers located outside Australia. These providers are chosen carefully and are expected to uphold standards consistent with Australian privacy protections.
- Complaints
If you believe your privacy has been breached or mishandled, please contact Isabelle Rose at hello@isabellerose.com.au. If you are not satisfied with the response, you may escalate your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au.
- Updates to This Policy
This Privacy Policy may be reviewed and updated from time to time. The most current version will always be available on request or published via my website.
This policy is provided by Isabelle Rose, based in Australia. If you have any questions, concerns, or requests regarding your personal information, please contact me at hello@isabellerose.com.au. This version is effective as of July 15th 2025